They say that those who are good at sales are also good at courtship. These two things are actually so alike that you can talk about one thing using terminologies and processes of the other. It's normal for TL's to coach their agents using ideas of courtship but what i found out this morning was the amazing effect of discussing it the other way around specially if those who are involved in the discussion are all tenured.
This morning, at shift, the atmosphere was very dull and heavy because of various events that transpired during the past days. Then, agents suddenly talk about relationship issues and shared their personal views on things. The discussion became more lively when our operation's manager joined in. Everyone has their own views of things which made the discussion a multi-party one. In able to have similar ground on these diverse views, we then start comparing it to making sales calls.
Unknowingly, our discussion was then focused on how sales call works. We are using terminologies such as "quality issues", "kicked sale", "call back". "hold". "hung up", etc. It is so focused in a sense that whenever someone who just walked in would hear our conversation, he would have no idea that we were actually talking about our views on romantic relationship and courting.
In the end we were able to come into agreement on certain issues. It also made the floor livelier and more conducive.
