I am currently working on a call center on Mandaluyong, Philippines. I applied at there during the last weeks of summer vacation. At first it was just for experience but later on, I enjoyed it much that I decided to continue working while taking my last year in college. At first, it was hard but I learned to cope up with the changes. There are a lot of sleepless moments (literally).
During my first weeks of training, I was able to make a good start but as they say in the industry, "Everything is seasonal." You would really experience ups and downs no matter how good you are. This is certainly true, especially in an outbound call center. There are quite some time when I experienced to be threatened of termination due to low performance but still I am still here, working. ^_^
There are a lot of times when I was asked by my mother to stop working but I choose not to do so because I enjoy my work. More than the income that I get through it, what I enjoy most is the taste of new things in life - working with people having different attitudes, meeting new friends, and the thrill of managing my time tighter. There are even times where I feel that my studies gives me more stress than what my work does.
Though, as they say again in the industry, "The only thing that is permanent in the world is change, especially in an outbound call center. We would be experiencing more changes in the future and all we have to do is to accept those changes." Those were the words from our Big Boss before the tension caused by threat of series of mass terminations. I am lucky though to have survived the last one and here I am again at the edge of my seat, hoping to stay a little bit longer. Everyone will just come and go. It's just a matter of "when".
During my first weeks of training, I was able to make a good start but as they say in the industry, "Everything is seasonal." You would really experience ups and downs no matter how good you are. This is certainly true, especially in an outbound call center. There are quite some time when I experienced to be threatened of termination due to low performance but still I am still here, working. ^_^
There are a lot of times when I was asked by my mother to stop working but I choose not to do so because I enjoy my work. More than the income that I get through it, what I enjoy most is the taste of new things in life - working with people having different attitudes, meeting new friends, and the thrill of managing my time tighter. There are even times where I feel that my studies gives me more stress than what my work does.
Though, as they say again in the industry, "The only thing that is permanent in the world is change, especially in an outbound call center. We would be experiencing more changes in the future and all we have to do is to accept those changes." Those were the words from our Big Boss before the tension caused by threat of series of mass terminations. I am lucky though to have survived the last one and here I am again at the edge of my seat, hoping to stay a little bit longer. Everyone will just come and go. It's just a matter of "when".
